Privacy and Cookie Policy

This Privacy Policy describes how TirthanValleyStay (“we,” “our,” “us”) collects, processes, and shares your data when you visit and interact on our website (mobile and desktop), or other means connected to the website (like our WhatsApp account, chat, or email).

Information we collect

We may collect your personal information such as Name, WhatsApp number (phone number), email id, credit/debit card details, UPI details, ID cards and other relevant information such as accommodation name, location, duration of stay, and number of guests, required to confirm your booking.

When you visit our website, we may collect usage data, such as your IP address, device location, language settings, operating system, search preferences, and the pages you have visited.

We may collect your information when you contact our team on WhatsApp chat, social media channels, or any other online channels.

We may collect information from the reviews you submit regarding your stay or any services available on our website through us.

The properties listed on our website may share information about you with us in case you have questions about your pending booking or if disputes arise regarding your booking.

Usage of information

We may use the information collected to:

Provide you with the requested services, such as confirming your reservation.
Communicating with you about services requested, support, special request, cancellations, and offers.
Send you messages and emails related to offers, services rendered, and marketing material that may be relevant to you.
Analyze, improve, customize, and provide our reservation travel and related services to you conduct surveys about our services.
Maintain and improve our website for a better user experience.
Market our services and travel-related products through organic and paid channels such as email and WhatsApp marketing. You can unsubscribe from such communications anytime if you feel that they are not relevant to you.
Internal training of our team members.
Protect and defend the rights or interest of Tirthan Valley Stays, listed properties, and other companies related to us
Protect the security of our website.
Exercising a right or obligation imposed by law and responding to requests and legal demands.

Cookies

Cookies are little files that are downloaded to your computer’s hard disk when you visit our website. These cookies help identify your device next time you visit and interact with our website so that we can provide you with relevant information based on your previous searches.

Cookies are divided into ‘first party cookies’ and ‘third party cookies’:

First party cookies – These are the cookies served by the domain owner i.e., TirthanValleyStay.
Third party cookies – These are cookies placed on our domain by trusted partners such as social media companies, advertising and analytics companies, and security providers.

Cookies can be further classified into ‘session cookies’ and ‘permanent cookies’:

Session cookies – They only stay on your device until your browser is closed. Once the browser is closed, these cookies are deleted.
Permanent cookies – Unlike session cookies, they stay on your device even after your browser is closed. These cookies can have different lifespans.

We use different cookies and similar technologies that can be categorized into analytics, marketing and advertising, functionality, and necessity cookies. Most of them are session cookies, which get deleted as soon as the session ends. You can delete the cookies using your browser settings. However, you may not get the best of experience while using our website.

Sharing of information

We may share your information with third parties as follows:

Property owners and related parties that fulfil your bookings. They may contact you to obtain necessary details, facilitate your requests, respond to reviews in accordance with their own privacy policy.
Third party service providers who facilitate numerous services like web hosting, payment gateways, business analytics, marketing, surveys, customer support and more. These third parties only process data as needed to perform the required function.
Business partners and affiliate companies with whom we may jointly work and offer our services.
Legal authorities and law enforcement officials to protect us against any liability, respond to subpoenas, and judicial proceedings.
Other companies in case of a sale, amalgamation, or transfer of business.

We aim to provide appropriate protection for your data from any misuse conducted by third parties.

Protecting your information

We maintain reasonable data security measures to protect your information against any unlawful disclosure or access, accidental destruction or loss, modification. We use appropriate security systems and procedures such as HTTPS to safeguard your data. We have applied technical and physical restrictions for accessing your data on our servers. Only authorized personnel are permitted to access personal data in the course of their work. However, considering the nature of the internet, we cannot completely commit to protecting your data.

Data of children

We will never collect or process data of children unless it is provided by their parents or guardians for booking purposes or any other travel-related services. If we find out that we have processed the information of a child under 16 without any valid consent of a parent or guardian, we reserve the right to delete it.

Data retention

We retain your information for the period necessary to provide you with information and services on our website. We also retain your information to exercise our legal rights and comply with legal or regulatory obligations. When no longer needed, we may remove it from our systems and/or take steps to properly anonymize it so that you can no longer be identified from it. You can ask us to add, delete, modify, or object to ways in which we use the personal information we hold about you.

Updates to Privacy Policy

On occasion, we may revise this Privacy Policy to comply with changes in the law, update our information collection and use practices. We will post the changes made to this Privacy Policy and the effective date on which the changes have been made at the beginning so that you are aware of them. Therefore, we request you to review this Privacy Policy periodically so that you are up to date on any changes made.

Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@tirthanvalleystay.com

Terms of Use

This Terms of Use Policy comprises of the terms and conditions for the use of services of Himachal Stays (‘we,’ ‘our,’ and ‘us’). Any person/user (‘you’ and ‘your’) who inquiries about or uses our services through the website, sales team, and offices etc. agree to be governed by this policy.This policy applies to your use of Himachal Stay’s website and its services offered through it. Your use of our website shows your acceptance of this policy. If you do not accept the Terms of Use, you must not use our website or our services.

Eligibility of use

You must be at least 18 years of age and have the legal authority to enter into an agreement to use our services. If you are below the age of 18 years, a person or guardian with legal contracting age can use our website and services on your behalf.

We reserve the right to restrict your access to the website if it is found that you are a minor or below the legal contracting age.

Content

All the content provided on the website including but not limited to text, images, icons, UI, and other similar content belongs to Himachal Stays and respective property owners. You cannot use, reproduce, or modify the content for any other purpose described herein. We do not provide any right to the user to utilize the content. You agree to follow all instructions provided by Himachal Stays which will govern the way you may use the content.

Website

The policy grants a limited, non-exclusive, non-transferable right to use this website and the content as mentioned in this policy. You agree not to interrupt the operation of the website in any manner whatsoever. You shall not sell, distribute, or transmit any content from the website for any personal, commercial, or public purpose.

We always strive to keep the website secure and free from any virus or malware, however, you will be solely responsible for any damage to the computer or loss of data that may occur due to the information provided by the website. We reserve the right to restrict access to the website and the services offered without any prior notice, for general maintenance or any other reason whatsoever.

We also reserve the right to periodically make necessary changes or improvements to the website at any time without any prior notice.

Limited liability

We act as a facilitator by connecting you to respective properties and our liability is only limited to facilitating your booking request with.